Privacy Policy

Privacy Policy

Terms of membership services

Please read this privacy notice to understand how we use and protect the information you provide to us.

Your information will be held by the GREENLAND PARTNERS L.T.D. Data protection law. Data protectiOn law requires us to manage all personal information in accordance with the data protection principles. In particular, we are required to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then choose whether you want to give it to us so we can provide the product or service you require. All our employees are responsible for maintaining customer confidentiality. We provide training and education to all employees to remind them about their obligations. In addition, our policies and procedures are regularly audited and reviewed.

Where we obtain the information

Your personal information will be held securely by the company so we can (either now or in the future) manage your relationship with us. This will include information you provide when you apply to us, and any additional information provided by you or others in various ways, including: In applications, emails and letters, during telephone calls and conversations in branch and online, when registering for services, in customer surveys, when you participate in competitions and promotions, through our website including our mobile app and during financial reviews and interviews.
From analysis (for example, the amount, frequency, location, origin and recipient) of your payments and other transactions, from your use of our services and what we know from operating your account.
Information we receive from our business partners and from other organisations such as credit reference agencies and fraud prevention agencies.
Through your use of different technologies when accessing information about your accounts with us (such as IP addresses, IMEI numbers, web browsers, biometric data and computer operating systems). We will not retain your personal information for longer than is necessary for the maintenance of your account, or for legal or regulatory requirements. The company retains personal data relating to accounts for a maximum of seven years to meet our legal requirements, though for certain product related documentation retention periods vary. The company may occasionally collect and hold personal information which is highly sensitive in nature, under data protection law this is known as special categories of data. This is usually only related to health matters which you bring to our attention to help us understand how best we can support you in the management of your account(s). If you give us personal information about someone else (such as a joint applicant) then you should not do so without their permission and you must ensure they are made aware of the content of this notice. Where information is provided by you about someone else, or someone else discloses information about you, it will be added to any personal information which is already held by us and it will be used.

The personal information we collect and process

We collect no personal information about you when you visit Our Site unless otherwise stated or unless you choose to provide this information to us. However, we collect and store certain information automatically:

• The company will only gather and process the relevant type and amount of personal information required, allowing us to help you open and then manage your accounts with us. The categories of personal information that we collect (or create on your behalf) are:

• Name data

• Name
  Surname
  Personal data

• Date of Birth
  Contact data

• IP address
  IMEI
  Security data

Internet passwords/codes (*The list above is not exhaustive) How we use your information

We will use the personal information we hold about you for the following administrative activities.

How we use your information. The basis on which we use your information:

To develop our products and services
To manage our product delivery
To perform marketing and sales
To manage your applications
Customer modelling and statistical trend
Analysis with the aim of developing and improving products and services
Fulfilling contracts
Our legitimate interests
Our legal obligation
Managing your relationship with us
Updating, consolidation and improving the accuracy of our records
Undertaking transactional analysis
Process payments
Fulfilling contracts
Anonymising and aggregating personal information for security reasons

By processing this information it enables us to better understand your needs and operate your accounts in the efficient way you expect. Your information will also be used for other purposes for which you give your specific permission, or, in very limited circumstances, when required by law.

When we will share your information

We will treat your personal information as private and confidential but will disclose it outside the company if:
Allowed by this agreement;
You consent;
Needed by our agents, advisers or others involved in running accounts and services for you or collecting what you owe us;
Needed by sub-contractors to help us manage your records;
Needed by market research companies to assist us in providing better products and services to you;
Needed by organisations who provide us with a service, on the understanding they keep your information secure and confidential, unless you tell us not to;

Membership Rights

Right to be informed – you have the right to be informed about what we do with the data we have about you.

Right to access – you have the right to access personal data and supplementary information that is held about you by the company.

Right to rectification – you are entitled to have your personal data rectified if it is inaccurate or incomplete.

Right to erasure – you have the right to request the removal or deletion of your personal data (also known as “right to be forgotten”), where there is no compelling reason for the company to continue processing this data.

The company can refuse your request where there is a legal obligation to hold the information. This will be further explained to you upon making a request.

Right to restrict processing – you have the right to restrict the processing of your personal data in the following circumstances (1) where you contest the accuracy of the personal data.

The company will restrict the processing until you have verified the accuracy of the personal data (2) where you have objected to the processing, and until the company has considered the legitimate grounds to override the processing. (3) when processing is unlawful (4) where the company no longer needs the personal data but you require the data to establish, exercise or defend a legal claim.

Right to data portability – this right allows you to move copy or transfer your personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

Right to object – you have the right to object to processing for direct marketing (including profiling) purposes. The company can refuse this right where there is a legitimate interest for processing your personal data.
This will be further explained to you upon making a request.

How we may contact you

Using your personal information to contact you about products and services If you have given us permission, we may contact you for marketing purposes, by telephone, email or text message about products and services available from us. In addition, we may also contact you about products and services from other selected companies, which we believe will be of interest to you or benefit you financially. You have the right to withdraw, object to, or change your marketing preferences at any time . We promise not to contact you about everything – only if we think it could be appropriate and relevant to you, such as preferential savings opportunities, account upgrades or special offers. This contact may continue after your relationship with us ends.

Making sure we deliver excellent customer service is very important to us, and to do this various methods of communication will be used when sending you information about your account. Most of the time you will be contacted by letter or telephone, but you will also be sent updates by text message or email when it is deemed to be appropriate.

Your right to rectify and erase data we hold about you

It is important the information we hold about you is accurate and up to date at all times . If you believe we are holding any information relating to you which is incorrect please contact us to let us know what is wrong, and we will work with you to put it right.

How we protect your information

We are committed to taking appropriate technical, physical and organisational measures to protect customer and colleague personal information against unauthorised access, unlawful processing, accidental loss or damage, and unauthorised destruction. We use secure servers to enable you to make enquiries or access your account information, which encrypts your information before it is sent to us. We also take appropriate measures to ensure the information disclosed to us is kept secure, accurate and up-to-date and kept only for as long as necessary for the purposes which it is used. We limit access to our internal systems which hold personal information to a selected group of authorised users who are given access to such systems through the use of a unique identifier and password. Access to personal information is limited to and provided to individuals for the purpose of performing their work duties.

Cookies

Cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected.

Changes to privacy notice

We will update this notice to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on our website prior to the change becoming effective.

Complaints about how we process your personal information

We know sometimes things go wrong, and here at the company we really value your feedback. Letting us know when you are not happy with our products and services provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.

Our promise is to:

Treat your complaint fairly and promptly; Try to resolve complaints straight away, when you first contact us; The company would always suggest that any communication with us is by a secure method and would not encourage use of unsecured email if you are including personal information.
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